...Now includes support for HP LaserJet 4100 and HP LaserJet 9000
Solve HP LaserJet 4100 and HP LaserJet 9000 printing problems faster with online help and improved diagnostics from HP Instant Support Professional Edition
HP Instant Support Professional Edition is easy-to-use web-based tool that automates and speeds the resolution of your desktop computing, printing, and storage problems. HP has now added a new live online help feature and streamlined its diagnostics to include the HP LaserJet 4100 and HP LaserJet 9000 printers, making it faster and easier for you to solve printing problems and maintain productivity. These new features are available in Asia Pacific starting mid-October 2002.
Easier troubleshooting with improved diagnostics
When you use HP Instant Support Professional Edition’s diagnostic tool, it gathers and analyses system data and provides you with automated online solutions. Now HP has enhanced its diagnostic tools with support for the HP LaserJet 4100 and HP LaserJet 9000 printers, so that it not only can take a data snapshot of your system faster, but it lets you capture snapshots of the current printing status to the printer. This gives you up-to-the-minute analysis and solutions for problems. From drivers to JetDirect firmware, to printer spooling, and more, for faster problem solving at your fingertips. In addition, you can also search HP’s extensive knowledge database to quickly find answers to your desktop computing and printing questions.
Let your fingers do the talking with Active Chat
If you cannot fix an HP LaserJet 4100 or HP LaserJet 9000 printer problem on your own, you can get live help from an HP support specialist, using web chat. With Active Chat, available within HP Instant Support Professional Edition, you simply type your question to HP. Your case history—including system configurations and steps you’ve already taken—is automatically transferred to your HP support specialist so you don’t have to waste time describing your problem again. Your support specialist will respond usually within minutes, to assist in solving your problem. Available at no extra charge, HP Instant Support Professional Edition frees you from time-consuming diagnostic chores so you can focus on your core business (Available in Asia in English only; other languages will be available in November 2002).
Start using HP Instant Support Professional Edition at: http://instantsupport.asiapac.hp.com
