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Smart Friend

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Your personal Help Desk
When you have questions about your HP products, wouldn't it be nice to have a friend standing by with all the answers? Now you can, with HP SmartFriend Service - Your own personal help desk!
 
What is SmartFriend?
It is the equivalent of a helpful friend or knowledgeable family member, providing remote support for a wide range of Windows applications including email clients, Security Software, Productivity Suites, Media Players and more.

HP SmartFriend is available by phone 24/7. When you need help fast, turn to a friend – HP SmartFriend
 
Service Highlights
An indicative guide is as follows for the various catergories:
  • Email Clients: Eudora, MS Outlook (All Versions), Thunderbird, Windows Mail, Outlook Express, etc.
  • Security SW’s: Norton, McAfee, AVG, Panda, CA, etc.
  • Productivity Suites: MS Office, Open Office Org, MS Works, etc.
  • CD/DVD Burning SW’s: Roxio, Sonic, One Click, etc
  • Media Players : Windows Media Player, Real Player, Rhapsody Player, VLC Player, etc
  • Networking: Creating a new Network, Adding a Computer to a Network, Adding a Printer to a Network, Adding an Extender Device on a Network (e.g.: X-Box)
Find the complete list of applications here :
 
Contact us to learn more.
 
*Smart Friend is available from Nov 1 2008
 

»

HP Care Pack Services

Premium Services
 
» Accidental Damage Protection
 
 
» Data Recovery Service
 
 
» PC Tracing and Data Security
 
 
» PC Tune Up
 
 
» Smart Friend
 
Standard Services
 
» Installation
 
 
» Extended Carry-in warranty
 
 
» Onsite Support
 
 
» Pick Up and Return
 
  Contact Us  
 
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*Certain Windows Vista product features require advanced or additional hardware. See http://www.microsoft.com/windowsvista/getready/hardwarereqs.mspx and http://www.microsoft.com/windowsvista/getready/capable.mspx for details. Windows Vista Upgrade Advisor can help you determine which features of Windows Vista will run on your computer. To download the tool, visit http://www.windowsvista.com/upgradeadvisor.
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