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Accidental Damage Protection

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Insurance coverage for your PC
Are you doing enough to protect your computer? Accidents can happen, and when they do, you can count on Accidental Damage Protection to keep you covered.
What is Accidental Damage Protection?
Accidental Damage Protection is an easy-to-use HP Care Pack service which helps you avoid out-of-pocket repair or replacement costs caused by accidents that may occur during normal operation of your PC. It expands your warranty protection beyond the standard coverage to add extra peace of mind.

Accidental Damage Protection covers fire, non-intentional liquid spills in or on the unit, drops, falls, collisions and electrical surges as well as damaged or broken LCD displays. It does not cover theft, loss, normal wear, consumables and intentional acts of damage.

The service also covers all labour, parts and materials required to return your covered hardware in operating condition, or replacement of the device if it cannot be repaired. This includes convenient off-site pick-up and return or on-site service*.
Service Highlights
  • Remote problem diagnosis and support — Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution.
  • Parts and materials — Includes all labour and HP-supported parts required to return your covered hardware in operating condition, or replacement of the device if it cannot be repaired.
  • Coverage window — Service is available 8:00 am - 5:00 pm local time Monday through Friday (excluding HP holidays), or during standard business days and hours in the country where service is requested**.
PLEASE NOTE: Accidental Damage Protection is not a standalone service. It is designed to complement HP Care Pack hardware maintenance offerings including onsite services and Pick-up and Return Service, which are obtainable separately.

*Depending on country-specific capabilities and complementary service purchased
**Coverage windows are subject to local availability

Note: Some countries offer total loss coverage in partnership with local insurance agency

Contact us to learn more.


HP Care Pack Services

Premium Services
» Accidental Damage Protection
» Data Recovery Service
» PC Tracing and Data Security
» PC Tune Up
» Smart Friend
Standard Services
» Installation
» Extended Carry-in warranty
» Onsite Support
» Pick Up and Return
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*Certain Windows Vista product features require advanced or additional hardware. See and for details. Windows Vista Upgrade Advisor can help you determine which features of Windows Vista will run on your computer. To download the tool, visit
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